Privacy Policy

We Are Here, Inc. (“We Are Here”, “we”, “us”, our”) provides online products and services (collectively, the “Services”) through our mobile applications and wearehere.com (collectively, the “Site”) that may, among other things, provide you with tools to engage in supportive care assistance for those facing cancer, their caregivers and their support team. We provide this privacy policy (“Privacy Policy”) to describe the information We Are Here collects from users of the Site (“Users”,“you”), how that information is stored, how we use that information, what information other members can see when they use the Site and how We Are Here Partners (defined below) receive data and how we may use and disclose this information when the Site is accessed through any device. It also describes the choices available to you regarding our use of your information and how you can manage and update this information. Some online services offered by or affiliated with We Are Here may be governed by a separate privacy policy. We suggest you review each of the privacy policies for the services you are wishing to receive.

For the purpose of this Privacy Policy, “Personally Identifiable Information” means any information that, by itself or in combination with other information, identifies or can reasonably be used to identify an individual, such as name, email address, telephone number, address, or date of birth. Personally Identifiable Information does not include information that is anonymized, or publicly available information that has not been combined with non-public Personally Identifiable Information.

When you sign up or use We Are Here, we ask you to confirm that you’ve read and agree to our Privacy Policy. This means that by submitting Personally Identifiable Information and other information to the Site, you consent to the collection, use, and disclosure of such information as set out in this Privacy Policy.

Generally, you may browse the Site and/or our applications without providing any Personally Identifiable Information. However, we ask that you provide information at various times and locations through the Site. In certain components of the Site, you may also provide certain medical information that may be protected under applicable laws. We Are Here is neither a “covered entity” nor a “business associate” under the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191, and its related regulations and amendments from time to time (collectively, “HIPAA”). It is important to remember that, while state-specific privacy laws may apply, HIPAA does not necessarily apply to an entity or person simply because there is health information involved, and HIPAA may not apply to your transactions or communications with We Are Here.

Any medical or health information that you provide that is subject to specific protections under applicable state laws will be used and disclosed only in accordance with such applicable laws. However, any information that is not protected under such applicable state laws may be used or disclosed in any manner permitted under our Privacy Policy.

Information you store on your Profile:

We collect information you provide when you sign up with We Are Here, including your email address. We may also collect any optional information from time to time you may choose to provide (i.e. full name, address, phone number, diagnosis, etc.) When you create a Support Team, we may collect identifying information about members of the Support Team and the caregiver, such as the caregiver’s work status and living situation. We also collect information about how supporters can help patients. We may use this information to suggest services that may be of use to the patient or caregiver and, with your consent, apply for and/or enable those services on your behalf. When you use our coaching services, we arrange 3rd party coaching services and/or you use Peer Guidance and navigation services, we may collect information regarding your past and present medical history (i.e., diagnosis, medical events, medications, etc.). We may also collect financial information in order to determine eligibility for certain programs and benefits. Finally, we may collect information regarding your insurance coverage and benefits.

Why do we ask you for certain types of information?

Recommended services and products often depend on criteria such as diagnosis, mental health and physical health. This data helps us to provide you with a personalized online experience.

How do we use your information?

We will use your information only for the following purposes:

to provide, improve and create new services by We Are Here;
to respond to your inquiries;
to send you administrative communications about the Site;
to detect and defend against fraud and other threats to the Site and our users;
to administer your account;
to obtain your feedback about the Site and We Are Here’s services;
to send you electronic messages and emails, including news, announcements, reminders and opportunities from We Are Here;
to process, fulfill, support, and administer transactions and orders for products and services ordered by you;
to contact you in response to a request;
to administer quizzes, surveys, and sweepstakes;
to fulfill any other purpose for which you provide it; (for example, applying for and/or enabling 3rd party services)
to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
to notify you about changes to our Site, or any products or services we offer or provide though them; in any other way we may describe when you provide the information;
and for any other purpose with your consent.

Information regarding the care recipient’s needs, actions taken and updates may be shared among and be available to Care Team members, but is not publicly visible to other Users outside of the Care Team without the care recipient’s written consent.

We may also use your information to contact you about goods and services that may be of interest to you, including through newsletters. If you wish to opt-out of receiving such communications, you may do so at any time by clicking unsubscribe at the bottom of these communications.

Creation and Use of Combined Data, De-Identified Data, and Aggregated Data:

As permitted by law and by We Are Here’s agreements with applicable We Are Here Partners, Here, and any third-party vendors acting on We Are Here’s behalf, may aggregate and/or de-identify your Information and/or combine your Information with other information maintained or available to We Are Here and use or disclose such information as follows:

We may use aggregated or combined data to communicate with you about the Site and/or our products and services and disclose such aggregated or combined data to We Are Here Partners in connection with providing the Site.
We may also use and disclose de-identified data, de-identified aggregated data, and/or de-identified combined data for any business purpose, which may include, without limitation, improving our products and services, conducting analytics such as evaluating our Site and developing additional benefits, programs, and services, and disclosing to We Are Here Partners for analytics purposes.

Disclosure of Information

We may share your Information in the following circumstances:

Disclosures to Service Providers and We Are Here Partners: With the limited exceptions discussed in this policy, we do not share your information with third parties, unless you tell us to. We will not share your personal information under any circumstance with any third parties for the purpose of allowing them to conduct direct marketing to you. In this section, we describe the potential uses of your information in greater detail
With Third Parties That Provide Requested Benefits: As stated above, we primarily share your information, including your personal information, with third parties for the purpose of providing certain benefits that you request. Specifically, at your direction, we will submit your information to the appropriate third parties for purposes of filling your third-party service requests. For example, if you are interested in cleaning or nutrition services, then we will share your information, at your direction, with third parties that work with We Are Here to provide cleaning or nutrition services, which may fit your particular needs.
The third party, not We Are Here will evaluate your eligibility to obtain service from its program. The third party’s use of your personal information will be governed by the third party’s own terms of service and privacy policy, not We Are Heres; We Are Here does not have any control over your information once it is submitted to a third party for receipt of service. While we work with reputable third-party service providers, we cannot represent how any of them will use your personal information in connection with their services, and recommend that you review their terms of use and privacy policies before requesting their services.
To Perform Services on Our Behalf: We may hire vendor companies to provide limited services on our behalf, such as payment processing, sending postal and electronic mail, providing technical support, and to assist us in providing the products and services that you request from us. We only provide those service providers with the information necessary to perform the requested service.

Children:

Our Site and/or Apps are not intended for children and adolescents under 18 years of age. No one under age 18 may provide any information to us through the Site. We do not knowingly collect Personally Identifiable Information from individuals under 18. If you are under 18, do not access, use, or provide any information on the Site or on or through any of its features. If we learn we have collected or received Personally Identifiable Information from an individual under18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about an individual under 18, please contact us at [email protected]

Cookies:

A “cookie” is a data element that a website can send to your browser, which may then be stored on your system. We use different kinds of cookies on the Site. They may help store user preferences and activity, and may allow a website to recognize a particular browser or device.

Third- Party Sites:

Our Site may contain links to other third-party sites. When you click on one of these links you are visiting a website operated by someone other than We Are Here, and the operator of that website may have different privacy policies. We Are Here is not responsible for the individual privacy practices of those sites. We encourage you to investigate the privacy policies of these third-party operators.These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Retention of Personal Data:

Personal data will be retained only for so long as reasonably necessary for the purposes set out in this Privacy Policy, considering criteria such as applicable rules on statute of limitations and at least the duration of your use of our Site and Services. Information may persist in copies made for backup and business continuity purposes for additional time.

Contacting us:

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Email us at [email protected].
How to Contact Us with Questions about this Privacy Policy:

Please read this Privacy Policy carefully. If you have questions or complaints regarding our Privacy Policy or privacy practices, please contact us at: Attn: Chief Privacy Officer, We Are Here, Inc. 4810 Spicewood Springs Rd. Ste. 207 Austin, Texas 78759 or [email protected].

Revisions to this Privacy Policy:

We reserve the right to change this Privacy Policy at any time whereby relevant changes take effect for the future. The applicable version of this Privacy Policy is available on the Site.

Date last modified: December 7, 2021